Knowing that hiring ethical people means building a better organization, what predictors can savvy employers use to assess a potential employee’s ethical fiber?
How can an employer tell if someone is going to behave ethically? Is it the way he thinks? Her social demographics or beliefs? When attempting to predict behavior, we oftentimes give people hypothetical ethical dilemmas and test them on how they cognitively work through the issues. But recent research by Taya Cohen, Assistant Professor of Organizational Behavior and Theory at Carnegie Mellon, suggests that knowing what people will do comes less from knowing how they think and more from knowing who they are.
Knowing what people will do comes less from knowing how they think and more from knowing who they are.
During her presentation at the Notre Dame Deloitte Center for Ethical Leadership’s 2014 forum, Cohen explained that it’s more useful for employers to get a sense of someone’s personality when attempting to predict their behaviors. Of note to employers are two of Cohen’s variables: Counterproductive Work Behavior (CWB) and Organizational Citizenship Behavior (OCB). These two concepts essentially boil down to behavior that harms a workplace versus behavior that elevates a workplace. An employee who demonstrates CWB might show up late, belittle her coworkers, or shirk blame for his errors, while an employee who exhibits OCB may help train a coworker, advise or mentor a new hire, or volunteer for projects. Cohen found that, regardless of other factors that might affect workplace conduct (e.g. intention to leave one’s job or interpersonal conflict at work), one trait predicted these positive or negative behaviors: something she calls “guilt proneness.”
Cohen describes guilt proneness as a “predisposition to experience negative feelings about personal wrongdoing, even when the wrongdoing is private.” The trait is especially useful because it matters even when you take social monitoring away: people with high guilt proneness seem to have strong internalized values, making them more likely to do the right thing, whether or not they have an audience. Cohen states, “public surveillance is not required to prevent moral transgressions; instead, their consciences guide them.”
This is good news to the employer looking to hire. The guilt-prone employee doesn’t need to be policed. She will act ethically because of her character.
The even better news for employers is that Cohen and her colleagues have developed a simple, four-question test that can assess a candidate’s guilt-proneness. The Guilt and Shame Proneness (GASP) test gives interviewees hypothetical situations in which they act unethically but are not caught; for example, keeping extra change that a clerk mistakenly gives them or hiding the fact that they spilled wine on a colleague’s new carpet. It then asks them to imagine their likelihood of feeling guilt about their actions on a scale of 1 to 7, one being very unlikely and 7 being very likely. The results are then tabulated into a distribution of guilt proneness.
The guilt-prone employee doesn’t need to be policed. She will act ethically because of her character.
But this test was used in laboratory settings where the participants’ answers had no consequences to them. So the question is: Could the test still be useful in a high-stakes personnel selection process? Recent research from Cohen suggests that it could be. When she and her team incorporated the GASP test into intensive psychological testing for applicants to public safety jobs in Colorado, they found that though the results were skewed toward the higher end of the scale, the job applicants whose guilt proneness scores were in the lowest tenth percentile in the sample were deemed unfit for employment by other psychological and behavioral measures. So, in pressurized settings, though people overrepresented their guilt proneness, the distribution was still telling.
Though this research must be expanded and repeated before it will be at the stage of implementation in personnel selection processes, the evidence is encouraging that the GASP test may be a new and important tool for vetting applicants.