The Three Pillars of Culture [Video]

By NDDCEL Staff

Susan Ochs, Senior Fellow and Founder of the Better Banking Project, New America Foundation

 

 

 

Susan Ochs describes her take on organizational behavior, culture, and how to affect employee mindsets. From her extensive research and experience in the corporate world, she posits that the mental models and assumptions of employees have a crucial yet often overlooked role in culture management.

 
 
 

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